Terms and Conditions for Carpet Cleaning W3 Services

These Terms and Conditions set out the basis on which Carpet Cleaning W3 provides carpet and related cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:

Customer means the person, firm or company booking or receiving the services.

Company means Carpet Cleaning W3, the provider of the services.

Services means carpet cleaning and any additional cleaning or related services provided by the Company as agreed with the Customer.

Premises means the property or location where the services will be carried out.

Agreement means the contract between the Company and the Customer for the provision of services in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides professional carpet cleaning and related services within its designated service area. The exact details of the services, including methods used, estimated duration, and specific tasks, will be agreed with the Customer at the time of booking.

The Company reserves the right to refuse, withdraw or amend services where it is unsafe, impractical or where the Premises are unsuitable for the agreed work. Any such decision will be communicated to the Customer as soon as reasonably possible.

3. Booking Process

Bookings may be made through the Company’s accepted communication channels, as made available to the Customer. When making a booking, the Customer must provide accurate and complete information about the Premises, the areas to be cleaned, parking availability, and any special requirements.

A booking will only be confirmed when the Company has accepted the request and provided written or verbal confirmation. The Company may, at its discretion, request additional details or clarification before confirming a booking.

The Customer is responsible for ensuring that access to the Premises is available at the agreed date and time. Any delay or inability to access the Premises may result in additional charges or rescheduling at the Company’s discretion.

4. Pre-Service Requirements

The Customer is required to ensure that the Premises are reasonably prepared for the services. This may include removing small items, breakables, and personal belongings from the areas to be cleaned, securing pets, and making sure that utilities such as water and electricity are available.

The Company is not responsible for moving heavy furniture, appliances, or items that may pose a risk of damage or injury. If furniture needs to be moved, this must be agreed in advance and may incur additional charges.

The Customer must notify the Company in advance of any known hazards, fragile surfaces, pre-existing damage, or areas of concern so that the Company can assess and, where appropriate, adjust the scope of work.

5. Pricing and Quotations

Prices for services are based on the information provided by the Customer and the Company’s standard rates at the time of booking. Quotations are given in good faith based on the description of the Premises and the work required.

The Company reserves the right to amend the quoted price if the information provided by the Customer is inaccurate or incomplete, or if the actual condition of the Premises requires additional work or time. Any adjustments will be discussed with the Customer before work proceeds.

Unless expressly stated otherwise, all prices are inclusive of any applicable taxes. If tax rates change between the date of booking and the date of service, the Company may adjust the price accordingly, where permitted by law.

6. Payments and Invoicing

Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the services, depending on the nature and scale of the work.

Accepted payment methods will be specified by the Company and may include card payments, bank transfers, or other recognised methods. Cash may be accepted only where clearly agreed in advance.

Invoices, where issued, are payable within the payment period stated on the invoice. If no period is specified, payment is due immediately upon receipt. The Company reserves the right to charge interest and reasonable recovery costs on overdue amounts in accordance with applicable law.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving notice to the Company. To avoid cancellation charges, the Customer must provide at least 24 hours notice prior to the scheduled start time, unless otherwise stated at the time of booking.

If the Customer cancels or reschedules within 24 hours of the scheduled start time, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked services, to cover allocated time and resources.

If the Company needs to cancel or reschedule due to circumstances beyond its reasonable control, it will contact the Customer as soon as possible to arrange a new appointment. The Company will not be liable for any loss or inconvenience resulting from such changes, but will make reasonable efforts to accommodate the Customer’s preferred new time.

8. Access and Parking

The Customer must ensure that the Company’s staff have safe and reasonable access to the Premises at the agreed time, including access to all areas requiring cleaning.

Where parking restrictions apply near the Premises, the Customer is responsible for providing or arranging suitable parking for the Company’s vehicle. Any parking fees or penalty charges incurred as a result of the Customer’s failure to arrange appropriate parking may be added to the final invoice.

9. Service Standards and Limitations

The Company will carry out the services with reasonable care and skill, using appropriate methods and products for professional carpet cleaning. However, due to the nature of fabrics, materials, and existing conditions, the Company cannot guarantee the removal of all stains, odours, or marks.

Some stains may be permanent and may not respond to cleaning. The Company will not be responsible for any loss of appearance due to wear, fading, pile distortion, or pre-existing damage that is revealed or more apparent after cleaning.

The Customer acknowledges that certain materials and dyes may react unpredictably to cleaning products. Where the Company has acted with reasonable care and in accordance with industry practice, it will not be liable for damage arising from such inherent material issues.

10. Customer Obligations During Service

The Customer, or an authorised adult representative, should be present at the Premises at the start and end of the service to provide access, discuss requirements, and inspect the completed work. If the Customer is not present, the Company will carry out the work as agreed and the Customer accepts that the Company’s assessment of completion will be binding.

The Customer must keep children, pets, and other occupants away from working areas and equipment for safety reasons. The Company may refuse to proceed if it considers that conditions are unsafe.

11. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the service, they must notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work. The Company will investigate and, where appropriate, arrange a re-visit or take other reasonable steps to address the issue.

The Customer must allow the Company an opportunity to inspect and remedy any alleged defects before taking further action or engaging another provider. Failure to do so may limit the Company’s ability to resolve the matter.

12. Liability and Insurance

The Company holds appropriate insurance cover for its activities. Details of cover can be provided upon reasonable request.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

Subject to the above, the Company will not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the provision of the services.

The Company’s total liability to the Customer in respect of any claim arising out of or in connection with the services shall not exceed the total price paid or payable for the specific service giving rise to the claim, except where law requires a higher limit.

The Company will not be responsible for damage caused by faulty or poorly installed fittings, pre-existing defects, inadequate maintenance, or any issue arising from the condition or age of carpets, flooring, or furnishings.

13. Waste Handling and Environmental Regulations

The Company will handle and dispose of waste generated during its services in accordance with applicable UK waste and environmental regulations. This may include, where relevant, the collection and disposal of used cleaning materials, limited quantities of extracted waste water, and debris resulting from the cleaning process.

The Company is not a general waste removal provider and will not remove large quantities of domestic or commercial waste, furniture, or other non-service-related items. The Customer is responsible for ensuring that general waste and clutter are cleared from the areas to be cleaned before the service begins.

Where applicable, the Company will use environmentally responsible cleaning products and methods, subject to suitability for the materials and conditions at the Premises. The Customer should inform the Company in advance of any particular environmental or product-use preferences.

14. Damage to Property and Personal Items

The Customer is responsible for securing valuable, fragile, or irreplaceable items before the service. The Company will not be liable for minor cosmetic damage or damage to items that should reasonably have been removed from the cleaning area.

Any claim for damage must be reported to the Company as soon as reasonably possible and in any event within 48 hours of the service. The Customer must provide reasonable evidence of the alleged damage and, where requested, allow inspection.

15. Health and Safety

The Company will comply with relevant health and safety laws and will take reasonable steps to ensure that services are delivered safely. The Customer agrees to cooperate with any reasonable health and safety requests, including keeping clear access routes and avoiding interference with equipment.

The Company may refuse to carry out or may suspend work where it considers that health and safety would be compromised, including but not limited to the presence of hazardous materials, aggressive behaviour, or unsafe structural conditions.

16. Events Beyond the Company’s Control

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, emergencies, or utility failures.

In such circumstances, the Company will notify the Customer as soon as reasonably practicable and will arrange a new appointment where possible.

17. Data Protection and Privacy

The Company will collect and use personal information about the Customer only to the extent necessary to provide and manage the services, process payments, and communicate regarding bookings and queries.

Personal information will be handled in accordance with applicable UK data protection laws. The Company will not sell the Customer’s personal data to third parties and will only share it where required by law or where necessary for the performance of the services.

18. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or its operations. The version in force at the time of booking will apply to that particular service.

The latest version of the Terms and Conditions will be made available on request. Customers are encouraged to review them periodically to stay informed of any changes.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. General Provisions

If any provision of these Terms and Conditions is found by a court or regulator to be invalid or unenforceable, that provision shall be removed and the remaining provisions shall continue to apply.

No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the delivery of the services.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the services, and supersede any prior discussions, correspondence, or understandings.